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5 Months After Flight Cancellation, Dana Airlines Fails to Refund Customer’s N72,000

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5 Months After Flight Cancellation, Dana Airlines Fails to Refund Customer’s N72,000

On December 27, 2023, Dana Airlines emailed Godswill Sunday, a Lagos-based man, to inform him that his Abuja-Lagos flight had been cancelled. It has been five months since then, but the airline has failed to provide the Lagos resident a refund.

Sunday told FIJ that he received an email notifying him that the flight had been cancelled a few hours before takeoff and that he had to book another flight to meet up with his appointment.

“In December last year, I booked a flight from Abuja to Lagos. The flight was scheduled for December 27. A few hours before the flight, they sent a message to remind me of the flight, and later in the day, I got a message informing me that the flight had been cancelled,” he said.

Godswill Sunday’s flight ticket
An email from Dana Airlines informing Godswill Sunday that his flight had been cancelled

He added that he requested a refund from the airline upon his return but they never responded to emails or direct messages on X.

“I tried calling their mobile number, but it was unreachable. I sent them messages on X and never got a response. I also visited their stand at Transcorp Hilton in Abuja. While there, I was advised to visit their branch in Lagos. I did just that, but nothing has been done yet,” said Sunday.

The Press emailed Dana Airlines on Tuesday, but they did not respond.

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