Restaurant Front Desk Supervisor at Goldplates Feast House
Goldplates Feast House is recruiting suitably qualified candidates to fill the position below:
We are recruiting to fill the position below:
Job Title: Restaurant Front Desk Supervisor
Location: Lekki Phase II, Lagos
Employment Type: Full Time
Job Summary
The Restaurant Front Desk Supervisor is responsible for managing the front desk team, ensuring excellent guest service, and overseeing reservations and guest inquiries.
This role requires strong customer service skills, the ability to handle high-traffic environments, and attention to detail.
Responsibilities
Supervise front desk operations, including reservations, seating arrangements, and guest inquiries.
Train and manage front desk staff to maintain a high standard of customer service.
Ensure accurate communication between the front desk and kitchen for smooth operations.
Address guest concerns and resolve complaints promptly and professionally.
Maintain records of reservations, guest preferences, and any feedback.
Monitor and maintain the front desk area, ensuring cleanliness and organization.
Prepare reports on guest satisfaction, front desk performance, and operational challenges.
Requirements
3- 5 years proven experience in a front desk or guest service supervisory role.
Strong interpersonal and communication skills.
Ability to handle a busy environment and manage multiple priorities.
Excellent problem-solving skills and a guest-focused approach.
Familiarity with reservation systems and front desk operations software.
Application Closing Date
8th November, 2024.
How to Apply
Interested and qualified candidates should send their application to: recruitment4jen@gmail.com using the Job Title as the subject of the mail.
